Zendesk

Pro plan

Support

Keep Zendesk Guide and AI agents accurate without manual article updates.

Stop maintaining separate knowledge in Zendesk and Khub. Connect the two and changes to your Khub knowledge base propagate to Zendesk Guide automatically, keeping your support articles and AI agents current with no manual effort.

REST API

This integration requires the Pro plan. View pricing

Connection summary

The steps below mirror the expandable card on the integrations index. Follow them in order, then use Connect on the card (or your Khub Settings screens) when you are ready to go live.

How to connect Zendesk to Khub

1
Go to Khub Settings > API Keys and generate a key
Create a dedicated key per vendor so you can revoke one tool without affecting others.
2
In Zendesk, navigate to Admin Centre > Apps and Integrations > APIs
Store the key in that product's secret or environment field, not inside chat prompts.
3
Set up a webhook that calls the Khub REST API to pull content on a schedule
Store the key in that product's secret or environment field, not inside chat prompts.
4
Map Khub collections to the appropriate Zendesk Guide sections
Store the key in that product's secret or environment field, not inside chat prompts.
5
New or updated Khub entries will propagate to your Zendesk knowledge base automatically
Allow a short delay after saving; some tools cache credentials for a few minutes.